frequently asked questions

How can I tell if my shower is leaking?

Does your shower display any of the symptoms below? If so, call or email us so we can assess your leaking shower & get it fixed, so to prevent any more serious issues occurring.

  • Cracked joints around walls and floor
  • Carpet that smells wet or musty
  • Mouldy grout that won’t come clean
  • Grout that is cracked or missing
  • Door frames or skirting boards that have swollen
  • Silicone that’s become mouldy around the shower
  • Peeling or blistering paint on your shower walls
  • Discolouration on the bottom row of your shower walls
  • Calcification on the bathroom floor around the shower
How do i know if my shower is leaking?

When we come to assess your shower we use advanced methods of leak detection – A non invasive moisture meter is used to check your joints, shower base & plumbing (taps & shower outlet)

We have recently started using thermal imaging camera technology to identify problems quickly – The camera shows up the cold/damp/wet spots instantly allowing us to pinpoint or eliminate issues

Our experts can usually tell if a shower is leaking just from a visual look – old, mouldy silicone, cracked or missing grout, drummy tiles etc

How long do I have to keep my shower dry before you service it?

In most cases you only need to leave your shower to dry for 24 hrs prior to us servicing your leaking shower – Due to Canberra’s harsh winters we would probably recommend 48 hrs drying time – we’ll let you know the exact time for your particular service. Also, we kindly ask that prior to the service, that the shower is thoroughly cleaned – this enables our product to maximise it’s efficiency on the tiled surface.

How long will the service take?

A standard shower service usually takes between 2.5 – 3.5 hours. An extended service with re-grouted walls or floor can be up to 4.5 hours.

We always try to remove the shower screen (up to 95% of shower screens can be removed)  We also remove as much of the mouldy, old silicone from the screens & walls – preparation is key to fixing leaking showers & making them look pristine when we’ve completed your service.

How soon can I use the shower after your service?

In most cases your shower can be used  24 hours after the service – we’ll advise, depending on which service you have.

If you have your shower floor re-grouted with our Epoxy grout this can usually take 48 hrs for the floor grout to fully cure.

When you service my shower is it noisy & dusty?

Yes. A small amount of dust & noise is created during the process – prior to the procedure we ask that you remove all of your bathroom items to make the clean-up process easier.

When we have finished you will not notice any excessive dust as our technicians use a vacuum to collect dust and particles during the job, plus they thoroughly clean up after the service.

However, it is important to know that a small amount of dust may settle over the following day which you can easily remove with a clean, dry cloth.

Drop sheets are always used over the vanity & outside of the bathroom.

During the grout removal process, the noise can be continuous for about 20mins minutes

Why are your prices up to 25% less than some of the other shower sealing companies?

Our overheads are considerably less than some of the other companies out there – we don’t employ business managers, sales people, office staff or run expensive TV adverts.

When you deal with us you’ll be dealing with trades people (tilers/ shower sealing technicians) that will advise you with your shower/tiling requirements – We don’t up sell or use sales people.

We are not a franchise either – we only use qualified, experienced, trades people from our small team of tilers/ shower sealing technicians.

Can I request a certain time or day for your service?

Absolutely. We will always endeavour to have a technician to come to your home, at a time convenient for you.

Appointments start from 7.30am – Monday to Friday. We also do quotations out of normal business hours on request.

We can sometimes do an earlier appointment to do your shower service so you don’t need to take time out of work.

For example, if we were to start at 7am  we would be finished by around 10am.

My tap constantly drips and the shower floor stays wet. Will this affect the service?

Yes it will. When we come and assess your shower we’ll make you aware of any plumbing issues with our leak detection service (see above)  – If it’s a constantly dripping tap, we would recommend a tap service by a plumber before we proceed with your scheduled service.

I would like some tiling done on a new kitchen splash back – do you do smaller jobs?

Certainly – our experienced tilers welcome smaller jobs as well as the larger projects.

Just give us a call or email & we’ll come and quote at your convenience.

I would just like my shower floor & walls re-grouted. Is this something that you do?

Yes we do. When we assess a customers shower we will advise if the walls or floor (or both in some cases) need to be re-grouted. We won’t carry out unnecessary work where it’s not required.

Most of the grout that we assess is usually solid & sound but maybe discoloured over time – most people opt for a re-grout for aesthetic reasons.

We also do a ‘freshen up’ service to your shower which usually involves re-grouting walls, floors & new silicone work.

Just give us a call or email & we’ll come and assess your shower.

The silicone on my bath & vanity is very old and mouldy – Is this something you can fix for me?

Absolutely. Our technicians are extremely adept at any silicone applications that will leave your bathroom looking fresh with our professional silicone work.  We use high quality trade silicones that contain anti fungal agents that will leave your newly siliconed areas looking pristine for many years to come.We can also silicone the wall/floor joint around your bathroom perimeter & kitchen splash backs.

I live in Goulburn – do you come out this way to provide your services?

Yes we do. For areas outside of our regular working region (ACT and Queanbeyan), we can generally provide a quote based on photographs you send and information you can provide. We don’t charge extra for travelling to do your service.

As well as the ACT – we also service Queanbeyan, Bungendore, Yass, Cooma and surrounding rural areas.

I’ve heard that when the shower walls or floor has been re-grouted it leaves dust on the tiles?

Yes it does leave a small amount of grout residue/dust when the grout has dried. Our technicians remove as much grout residue as possible during the re-grouting process.

A minimal amount of residue will be present when we have completed your shower service – an old dry tea towel or cloth will remove the excess dust very easily, approximately 24 hours after our service.

Do you work with real estate companies?

Tile & Grout Resealing works with real estate agents in the Canberra region providing reliable service with quality workmanship.

Our overheads are considerably less than some of the other companies out there – we don’t employ business managers, sales people, office staff or run expensive TV adverts.

Give us a call or email to discuss how we can address your clients’ shower resealing and other tiling needs.